Free domestic door to door delivery is offered on order values of R1 000.00 or more including VAT (South Africa only).
Orders are usually delivered within 48 - 96 hours from date of dispatch.
Orders below R1000.00 including VAT will be charged R100.00 for delivery. (South Africa only).
A confirmation email will be sent once your order has been received and processed. A second confirmation email will be sent once your items have been paid for in full and dispatched, also contained in this email will be the nominated courier’s tracking number with which you can track your parcel.
International DeliveriesYou have control over the International Shipping Orders. As our customer, you have the option of selection the shipping option of your choice through the DLH Express link when you check out. You can select the option that bests suits you, and will be added when you check out.
Delivery times for international deliveries will be according to the delivery option you select on check out. You will receive a tracking number and link to track you parcel on it's way to you. If you you have any queries on your delivery you can contact the courier directly or contact online@bigblue.co.za
Please note that there could be additional duties to be paid once the parcel arrives in your country. Check with your government website for their clearance charges with regard to admin, duties and taxes as this is different depending on the country.
We hope that you will be delighted with all the goods you receive. If for any reason you are dissatisfied, simply contact us to arrange returning the items in an unused and resaleable condition within 14 (Fourteen) working days after receipt for a full refund.
Please note that in these cases we do not reimburse return postage cost. If you should choose an exchange a charge will be added for the re-delivery. You are welcome to exchange your purchase at any Big Blue Store.
NO EXCHANGES OR REFUNDS WILL BE ALLOWED ON SALE MERCHANDISE. WE WILL CONSIDER STORE CREDIT AS COMPENSATION.To return items please use the Contact Us form. The Customer Support department can then investigate your request and contact you to arrange/confirm details. If you have any questions on the returns procedure or you are not entirely satisfied with the service which you have received, please contact us on +27 11 021 7644.
The standard rate of VAT is 15%. We reserve the right to amend or increase prices at our discretion or in the course of a sale. We operate other businesses independently, selling similar products by mail order and in our shops. The prices, although almost always the same, may vary from those shown.
All discount promotions exclude items on sale and delivery fees
AvailabilityAll products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled we will notify you as soon as possible. We reserve the right to withdraw any item from sale at any time. In these circumstances you will be advised.
DescriptionsWhile we have made every effort to show and describe our products as accurately as possible, in rare cases the final product may differ slightly from the images shown. We sometimes substitute products of a similar description where, for example, the original item becomes unavailable. Where this happens we will inform you at the time of ordering. We have tried to describe all products fairly and the weights, dimensions and capacities given are approximate only. Packaging may vary from that shown.
The following credit cards are our preferred form of payment and EFT transfers are the only other way to order online:
- Visa
- Mastercard
- Diners Club
- Snap Scan
- Amex
We accept Amex, Diners, Visa and Mastercard. Your credit card details (name on card, number, expiry date) will be requested on the checkout page.
Note: You cannot use your debit card to pay on www.bigblue.co.za
If your credit card authorisation fails this simply means that you have insufficient funds available or the card has expired.
Alternatively, you can pay by selecting the EFT payment method.
EFT/ Bank Deposits:Please take note that EFT/bank deposits can take up to 3 days to reflect in our bank account. When making an EFT/bank deposit please use the below details which will enable us to track your payment.
Please forward any confirmation of payments to online@bigblue.co.za
Bank: Nedbank
Branch: Hyde Park
Branch Code: 197205
Account Name: Kitsch Kool Properties t/a Big Blue
Account Number: 1972163663
Reference: Name and Order Number
Sales and Customer Support Office Opening Hours
Monday to Friday 8am – 4:30pm excluding public holidays
1.1 The information contained within the www.bigblue.co.za website has been acquired from many different sources. Kitsch Kool Properties CC t/a Big Blue is not responsible for the topicality, correctness, completeness or quality of the information provided at any time, does not guarantee that the information or software is accurate, reliable, complete, up to date or free from any errors or viruses. Liability claims against Kitsch Kool Properties CC t/a Big Blue regarding damage caused by the use of any information provided, including any kind of information that is incomplete or incorrect, will therefore not arise.
1.2 All offers are non-binding and without obligation. Parts of the pages or the complete website, including all offers and information, may be extended, changed or partly or completely deleted by Kitsch Kool Properties CC t/a Big Blue without separate announcement.
2. Referrals and LinksKitsch Kool Properties CC t/a Big Blue is not responsible for any content linked to or referred to in their pages. If any damage occurs through the use of information presented there, only the companies or individuals responsible for the respective pages might be liable, not those who have linked to these pages. Furthermore, Kitsch Kool Properties CC t/a Big Blue is not liable for any postings or messages published by users of discussion boards, guest books or mailing lists provided on their page.
3. CopyrightThe copyright for any material created by Kitsch Kool Properties CC t/a Big Blue is reserved.
4. Data SecurityIf the opportunity for the input of personal or business data (email addresses, names, and addresses) is given, the input of this data takes place voluntarily. The use and payment of all offered services are permitted - if and so far technically possible and reasonable - without specification of any personal data or under specification of anonymised data or an alias.
5. Legal Validity of this DisclaimerThis disclaimer is to be regarded as part of the internet publication from which you were referred. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.
6. GeneralKitsch Kool Properties CC t/a Big Blue shall not in any circumstances whatsoever be liable for any damage or prejudice which the client may suffer arising out of and in connection with any information made available by Big Blue. Whilst Kitsch Kool Properties CC t/a Big Blue is not responsible for the information (see paragraph 1 above), it is acknowledged by the client that Kitsch Kool Properties CC t/a Big Blue has no obligation to check on the accuracy or otherwise of the information displayed. Kitsch Kool Properties CC t/a Big Blue merely conveys the information made available to it without assuming any onus or obligation.
© 2016 Kitsch Kool Properties CC t/a Big Blue All Rights Reserved.
Tel: 011 021 7644
Do you have a comment, a complaint or a compliment? Or perhaps you just want to say Howzit? feel free to get in touch with us.
If there is a product we stock that you can't find on our site let us know and we'll make sure it gets added. Just for you!
Perhaps you're a talent just waiting to explode onto the Big Blue fashion scene? Give us a shout and let's see what you've got. You never know, we could make you famous!
Note that we require at least a name and email address to get back to you. Thank you.
BIG BLUEStand 173, Bridle Pass, Midrand,1685
You can browse our products online and order as a transaction guest without having to register. However, if you would like to receive newsletters and also have the site remember you for your next visit we recommend that you do register. All we need from you are some basic details such as your name and address. We do ask you for your email address and phone number so that we can contact you about your order, but we will only use these in relation to your order, and occasionally our couriers may contact you by phone if they are having difficulty delivering your parcel. You can change your privacy settings in My Account to determine whether or not we can pass on your details to anyone else.
Orders are usually delivered within 48 - 96 hours from date of dispatch. A confirmation email will be sent once your order has been received and processed. A second confirmation email will be sent once your items have been paid for in full and dispatched, also contained in this email will be the nominated courier’s tracking number with which you can track your parcel.
Yes, you can! During the checkout process, you'll have the option to enter a different shipping address for your order. This allows you to send items directly to the recipient's address, making it a convenient way to send gifts to friends, family, or even to your workplace. If you have any specific instructions or special requests, feel free to include them in the order notes, and we'll do our best to accommodate them.
Our reputation depends on the accurate illustration and description of products in our catalogue. We aim to portray all items honestly and accurately, both in the image and the text. However, if you are disappointed with any of the items in your order, or if they are not as you expected, you can return them within 7 days after receipt, for a full refund. In the case of defective items, please notify our returns department on returns@bigblue.co.za
No worries! If you've forgotten your password, you can easily reset it. On the login page, click on the "Forgot Password" or "Reset Password" link. You'll be prompted to enter the email address associated with your account, and we'll send you a link to reset your password. Follow the instructions in the email, create a new password, and you'll be back in no time. If you encounter any issues or need further assistance, feel free to contact our support team, and we'll be happy to help you regain access to your account.
If you were logged in when you started your order, your basket will have been saved. Simply login, go to My Account and click on Previous Baskets. From here you can reload your basket and proceed to the checkout, or carry on shopping.If you have lost your connection and then come back on to the website, you will be prompted if you were halfway through a basket before being cut off, allowing you to resume from where you finished. This does depend on your computer set up and whether you have cookies enabled.
Your personal information is completely safe. Please see our dedicated Security Page for more information
To log in, you need to know your email address and password. If you cannot remember if you are registered, click on the forgotten password link on the login page.
You need to be registered on the website in order to use this feature. All you need to do is add items to your basket, and they will then remain there until you are ready to order. If you close your browser session, you can reload your basket.Simply login, go to My Account and click on Previous Baskets. From here you can reload your basket and proceed to the checkout, or carry on shopping.Your baskets will not be saved for longer than 30 days.
Firstly, by logging in to your account you can view the status of your order by clicking on My Orders. If your parcel has not been dispatched and you have an enquiry, please contact us on +27 11 021 7640 or email us on online@bigblue.co.za If your order has been dispatched you will receive an email once your parcel has reached our courier; by following the link you will be able to track your parcel. If you have any questions or concerns, please contact our friendly and knowledgeable Customer Support Team.
When you register on our website you will be asked whether you want us to pass on your details or not. This is then transferred to our database. If you have already registered, and are not sure of your selection, please check your Privacy Options in My Account or Email online@bigblue.co.za with your details and we will update your records
We would love to showcase all our designs online and ensure that all our stores mirror stock. However we cannot always guarantee this. We would suggest that if you are looking for a product in particular you either use the store finder to locate your closest store and give them a call or contact us directly via Contact Us. We endeavour to do our best to help locate it for you.You might also see that some lines are exclusive to the web site. These items can only be purchased online.
