Refund policy

Satisfaction Guarantee

We hope that you will be delighted with all the goods you receive. If for any reason you are dissatisfied, simply contact us to arrange returning the items in an unused and resaleable condition within 14 (Fourteen) working days after receipt for a full refund.

Please note that in these cases we do not reimburse return postage cost. If you should choose an exchange a charge will be added for the re-delivery.  You are welcome to exchange your purchase at any Big Blue Store.

NO EXCHANGES OR REFUNDS WILL BE ALLOWED ON SALE MERCHANDISE. WE WILL CONSIDER STORE CREDIT AS COMPENSATION.

You are welcome to exchange or return your items to your nearest Big Blue Store or email us at online@bigblue.co.za . The Customer Support department can then investigate your request and contact you to arrange/confirm details.

If you have any questions on the returns procedure or you are not entirely satisfied with the service which you have received, please contact us on +27 11 021 7644.